Shipping policy
Order processing
Orders for in-stock items are processed and shipped within 1-2 business days. Business days are Monday through Friday, excluding US federal holidays. Orders placed after 12:00 PM Pacific Time on a Friday begin processing the following Monday.
You will receive a shipping confirmation email with tracking as soon as your order leaves our fulfillment center.
Domestic shipping (United States)
| Method | Cost | Delivery estimate |
|---|---|---|
| Standard, orders $50.00 and up | Free | 3-7 business days |
| Standard, orders under $50.00, 0-5 lb | $4.90 | 3-7 business days |
| Standard, orders under $50.00, 5-70 lb | $19.90 | 3-7 business days |
| Express | Free | 1-2 business days |
Delivery estimates are in addition to the 1-2 business day processing time and are not guaranteed. Carrier delays, severe weather, and peak holiday volume can extend transit times.
International shipping
| Destination | Cost | Delivery estimate |
|---|---|---|
| Canada | $30.00 | 5-8 business days |
| Rest of world | $45.00 | 5-8 business days |
| DHL Express Worldwide | Calculated at checkout | Varies by destination |
Duties and taxes. International orders may be subject to import duties, taxes, and customs fees levied by the destination country. Except where prepaid duties are offered and selected at checkout (DHL Express), these charges are the responsibility of the recipient and are not included in the shipping cost. We cannot predict or reimburse these amounts. Refusing delivery to avoid customs charges does not entitle you to a refund of shipping costs.
Pre-orders
Some items are sold as pre-orders and are clearly labeled with an expected ship month on the product page. Pre-order items ship when stock arrives; the stated month is our best estimate and may shift. If a pre-order will be delayed beyond the month listed, we will email you and you may cancel for a full refund at any time before the item ships. If your order contains both in-stock and pre-order items, the in-stock items ship first at no extra shipping cost.
Lost, delayed, and damaged shipments
If tracking shows no movement for 7 business days, or your package arrives damaged, email tyler@tylergolfbags.com with your order number and photos where applicable. We will file a carrier claim and replace or refund the order. We are not responsible for packages marked delivered by the carrier and subsequently stolen, but we will help you file a claim.
Address accuracy
Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. Orders returned to us as undeliverable due to an incorrect address will be refunded less the original shipping cost.
Returns
See our Return and Refund Policy: 30-day no-questions-asked returns with a free return label, plus a 365-day warranty against manufacturing defects.